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Return to shopFAQ
Orders & Delivery
All orders are processed within 1 business day to ensure quick and efficient dispatch.
Delivery typically takes up to 3 days within the UAE and up to 7 days across the GCC, depending on your location.
Yes, Falak delivers across the GCC with reliable shipping partners to ensure your order arrives safely and on time.
Product & Selection
Sizing guidance is available on each product page. If you need help, you can contact our team via WhatsApp for quick assistance.
You can shop by intention based on what you want to invite into your life, or use our Stone Quiz for guided selection.
Yes. All Falak stones are 100% natural, AAA grade, crack-free, and carefully selected to meet strict quality standards.
Returns & Quality
Returns are not accepted to maintain product integrity and hygiene standards.
Replacements are handled on a case-by-case basis for damaged, incorrect, or missing items. Please contact support with details.
Internal cracks can weaken both the structure and overall quality of a stone. Falak uses only crack-free stones to ensure durability and refined appearance.